Arrowhead Hot & Cold Countertop Water Dispenser

At my place of business, there is a little Arrowhead water cooler in the "kitchen area." No one ever noticed it, and why would they? It was a plain water cooler, with its plastic construction, 2.5-gallon bottles, and two spouts, one for cold water and one for warm-but-not-too-warm water. It was a homely little appliance. That was until one day we came into work to find it making strange hissing sounds and we realized that all of the water in the bottle was boiling hot.

We immediately unplugged it and, after making some nice decaf earl gray tea, decided that a stop must be put to this madness and skullduggery. We decided to call Arrowhead's customer support phone number. A calm male voice greeted us on the other end of the phone, and we expected a calm, rational conversation, but were we mistaken. It turns out that "Tom," the voice of Arrowhead, was actually a recording determined to keep us from ever speaking to an actual operator and maddeningly hell-bent on making sure none of the menu options were what we wanted.

Finally we gave up on the phone and went to Arrowhead's website. After clicking around for ten minutes and being forced to set up a customer account, we were referred back to the phone number. Damn you, Arrowhead!

Look, I just want my damn water cooler to work and not ever have to worry about it. As that Australian guy down the hall in suite 211 (you know, behind the bathroom, through the broom closet, and up the ventilation shaft) would have said, "WTF, mate?"

Review by King One-Eye